Return and Refund Policy
At OralTeeth.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and refund process.
Eligibility for Return
- To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
Time Frame for Return
- You have 30 calendar days from the date you received your order to initiate a return. After 30 days, we cannot accept returns.
- To initiate a return, please contact our customer service team at email@example.com. Please provide your order number and a brief explanation of why you would like to return the item. Our customer service team will provide you with a return address and instructions for returning the item.
- Once we receive your returned item, we will inspect it to ensure that it meets our return policy criteria. If the item is deemed eligible for a refund, we will issue a refund to the original payment method used for the purchase, which may take 10-15 days. Please note that shipping fees are non-refundable.
Damaged or Defective Items
- If your item arrives damaged or defective, please contact our customer service team at firstname.lastname@example.org within 7 days of receiving the item. We will provide you with a return address and instructions for returning the item. Once we receive the item, we will inspect it and issue a refund or replacement, as applicable.
- We do not offer exchanges at this time. If you would like to exchange an item, please initiate a return and place a new order for the desired item.
If you have any questions or concerns regarding our Return and Refund policy, please do not hesitate to contact us. Thank you for choosing OralTeeth.com for your oral cleaning needs!